Refund policy

The consumer Customer (or non-professional in certain cases) can withdraw from these General Conditions without giving any reason within fourteen (14) days from the delivery of the Service or the Product. The period of fourteen days is counted in calendar days from the date of opening of the rights to access the Service or the delivery of the Product. If the time limit expires on a Saturday, Sunday or a public holiday, it is extended until the end of the last hour of the first following working day.

To exercise his right of withdrawal, the Client who benefits from it must notify KBAA Conseil, 11 rue de Lourmel, 75015 Paris by registered letter with acknowledgment of receipt or by email to the address indicated at the top of the General Conditions of his decision to withdraw. by means of an unambiguous statement. You can use the model withdrawal form below, and provide as the subject of the email or letter the mention "RIGHT OF WITHDRAWAL" but it is not mandatory

In the event of the Customer's withdrawal from the Services, the rights of access are terminated, and the Products ordered and received by the Customer as part of the Service must be returned in a compliant state and identical to their receipt by the Customer. The right of withdrawal cannot be exercised if a Product has been damaged or shows obvious signs of wear.

The sums paid are refunded as soon as possible and at the latest within fourteen days from receipt of the notification sent by the consumer Customer of his desire to withdraw. KBAA Conseil reimburses using the same means of payment as that used for the initial transaction, unless the Customer expressly accepts a different means; in any event, this reimbursement will not incur costs for the Customer.

The costs of returning the products are the responsibility of the Customer. The methods of returning Products are specified in the article "TERMS OF RETURN OF PRODUCTS" to which the Customer refers.


For the attention of KBAA Conseil, 11 rue de Lourmel, 75015 PARIS or by email at [email protected]:
I hereby notify you of my withdrawal from the contract for the provision of services / for the product below:
Ordered on (*):
Name of consumer (s):
Address of consumer (s):
Signature of consumer (s) (if this form is notified on paper):

This right of withdrawal may not be exercised under certain conditions in the event of the provision of services fully performed before the end of the withdrawal period or the supply of digital content not provided on a physical medium, and whose performance has started after express prior consent of the consumer and express waiver of his right of withdrawal.

If the Customer requests to benefit from the subscription directly after the order without waiting for the end of the withdrawal period but does not waive his right, he pays KBAA Conseil an amount corresponding to the service provided until the communication of his decision to retract. This amount is proportional to the total price of the service agreed at the time of the order. If the total price is excessive, the appropriate amount is calculated based on the market value of what has been supplied.

Within the framework of these exceptions provided for by law, the Customer may be asked to tick a box dedicated to his waiver of the right of withdrawal at the time of the order. Failing this, KBAA Conseil reserves the right not to send any content to the Client before the expiration of the fourteen day period.