Return & refund

Any request for returns must be reported by e-mail to our customer service at retour@kikikickz.com, within 14 days of receipt of your order.

You will need:

To return your product. This product must be completely new, that is, not worn and in their original packaging, perfectly intact. Once we receive your product, our team will make sure that your product is still "new".

  • Return your product in a separate package in order to avoid any degradation of the original packaging.
  • Send us the return form that you will receive by e-mail. You will have to slide this form inside the package. Without the presence of this form our team will unfortunately not be able to process your request.

We know that this procedure is binding, but unfortunately we have not found any other solutions.


RETURN FEE: FRANCE

If your order has been delivered in France, you have nothing to pay: your return is offered by Kikikickz!

You will simply have to send us your return request by e-mail to the address retour@kikikickz.com within 14 days of receipt of your order.

Following your request, you will receive an e-mail explaining the steps to be followed. We recommend that you read it carefully.


RETURN FEE : INTERNATIONAL

If your order has been delivered outside of France, the cost of return is at your expense.

You will simply have to send us your return request by e-mail to the address retour@kikikickz.com within 14 days of receipt of your order.

Following your request, you will receive an e-mail indicating the steps to be followed. We recommend that you read it carefully.


RETURN STATUS:

Return Accepted: Any return is accepted from the moment the following conditions are met:

  • The Kikikickz team judges your product has not been worned and in its original packaging, perfectly intact.
  • The return is made in a separate shipment package, in order to avoid any damages of the original packaging.
  • The return form is present in your package.

Refund procedure: When your return is accepted. You will be refunded within 7 working days on the payment method you used.

Return Denied: Unfortunately, any return will be denied if one of the following conditions is not met:

  • The Kikikickz team considers your product is product damaged, worn or if it appears to be used. In addition, the state of the packaging and accessories will also be verified.
  • The return is not made in a separate shipment package.
  • The return form is not present in your package.

Return denied procedure: The Kikikickz team will notify you by email or telephone that your return is refused. We will, of course, specify the conditions that are not met. You will then have the option of reshipping your product to the address of your choice, at your own expense.


Cancellation and Refund:

You want to cancel your order and get a refund  ?

Any request for refund must be reported by e-mail to our customer service at retour@kikikickz.com, within 14 days after your order.

Following your request, you will receive an e-mail indicating the steps to be followed. We recommend that you read it carefully.