frequently asked Questions

All our products are certified 100% authentic by our company according to a strict process established by our independent experts. Our experts carefully check each pair before shipping, and your product is delivered to you with a certificate of authenticity KIKIKICKZ.

We have developed a very strict authentication processbased on our know-how. Our expertsindependent experts authenticate each pair in detailaccording to the criteria we have established. They observe in detail: the seams, the color, the weight, the touch, the smell, the materials, the box, the packaging, the accessories, stickers, and even the fonts. A control of the presence of the few details appearing only on the authentic pairs is then carried out thanks to an ultraviolet lamp.

We have set up a international network in partnership with numerous resellers professionals and individuals. Our objective is to propose all the models exclusive sneakers in all existing sizes.

Yes, you will receive your pair in its original packaging with all its original accessoriessuch as extra laces, as well as a certificate of authenticity by Kikikickz.

We work with Chronopost and DHL Express as partners. After placing your order on Kikikickz, your sneakers are screened by our experts in our offices. Once your pairs have been authenticated, we ship them by tracked parcelinsured, and which will be delivered against signature. Then receive your tracking number by mail and by SMS in order to follow in real time the progress of your shipment.

The delivery in relay point is also possible.

Our delivery times in France vary according to stock levels and the level of rarity of the model you ordered :

- A product in 48h delivery : 48 hours working time

- A product with low rarity : 3 to 7 working days

- A product Medium rarity : 5 to 12 working days

- One product High rarity : 2 to 4 weeks

We ensure the delivery abroad within a period of3 to 12 working daysdepending on the delivery zone.

Delivery in a relay point costs 2.90€

Home delivery via Chronopost costs 4.90€

Home delivery via DHL costs 9.90€

The price of delivery abroad variesdepending on the country. No additional fees will be added by our service. Please note that customs services may apply customs fees to your package when delivered abroad. Do not hesitate to contact us for more information.

If you have not received your tracking number, it means that we have not shipped your pair yet. As soon as your pair is shipped, you will automatically receive a mail and a SMS with your tracking number and your tracking link to be able to follow your package in real time. We are available by mail [email protected] to answer all your questions.

As soon as your pair is shipped, you will automatically receive an email and an SMS with your tracking number and your tracking link to follow in real time the shipment of your package.

You receive your pair directly to your home. We deliver all packages only in by hand against a signature on your part.

In the case of a delivery in relay pointthe package will be waiting for you 14 days in the selected place.

Do not hesitate to contact us by phone or email at the following address [email protected]. Our customer service will explain you the procedure to follow.

Of course, it is possible to modify your order before it is shipped.

Do not hesitate to contact us by mail at the address : [email protected]. Our customer service will explain you the procedure to follow.

If the model you have received does not suit you, you canproceed with a return.

To do this, it is necessary that your pair is still in its original packaging.new conditionwith itsintact packaging also.

Do not hesitate to contact us by mail at the address :[email protected]. Our customer service will explain you the procedure to follow.

Returns cost 4.90€ in Metropolitan France.

Within 14 days after receiving your order.

Depending on the manufacturer, some models fitmore or less big. Do not hesitate to consult our product sheets, we specify there how our models cut. We are also available by mail at[email protected] in order to help you choose your size.

Yeezy's do indeed run small, especially theYeezy Boost 350 V2s, theYeezy Boost 700 and the700 V2. So remember to take1/2 size larger than your usual size.

Example: If you are usually a size 40, take a 40 2/3.

The Yeezy Slide and Foam RNNR sizes also smallwe advise you to take minimum 1 size above yours.

We generally sellunisex. Do not hesitate to consult our product sheets, we specify how our models fit. If a size is not available, it means that the model does not exist in this size.

We recommend you to use ourcleaning solution No-Rinse Sneaker Cleaner.

We acceptcredit cards (Visa, Mastercard or American Express) as well as payments viaPayPal.

We also offer the option of payment in2, 3 or 4 timesin a 100% secure way, thanks to our payment partnerAlma

.

Payment in10 times is also available on the site.

As a reminder, it is only available and displayed forbaskets included between500and3000€.

Do not hesitate to contact our customer service if you have any questions.

Thanks to our three partners (Stripe, PayPal and Alma) all payments on our site areencrypted andsecure in accordance with the rules in force. Payments by credit card may require aadditional validation of the type3D Secure.

The gift cards by Kikikickz are there to solve this problem. Thanks to the gift cards :it's impossible to make a mistake ! 

Indeed, the lucky recipient will be able to offer theproduct of their choicethe amount of his gift card - 5 to 1000€ - directly on our website.

Nothing could be easier, once you have ordered a gift card, you will receive it directly by e-mail with itsassociated code. This code allows the lucky recipient of the card to make purchases on our site. At the time of payment, he/she just has to enter the code andthe discount will be applied immediatelyon the amount of the product.

A gift card has a duration of validity of one year from the date of purchase. This gives you the ideal time to browse through our 400 models on our site kikikickz.com.

Our gift cards are notnot nominative.

As soon as you buy a gift card, you will receive an email with a code to enter at the time of payment. You will then be able tooffer this code to the person of your choice.

Have you been spoiled? Your gift card has a higher valuethan the price of the pair of sneakers you want,no worries. 

Your gift card can be used on any number of orders. Apply the code to your first order and you will be able touse the remaining amount for your future orders in thelimit of one year after the purchase of your gift card.

No problem! Apply the code when you place your first order, you will then be able to use the remaining amount for your future orders in the limit of one year after the purchase of your gift card.

Our gift cards allow you to benefit from aof the amount corresponding to the card.

At the time of your order :
Enter the registered code on your card. It will then beautomatically deducted from the price of your pair of sneakers. You will be left withsimply pay the difference with the payment method you want.

You have a doubt about the use of our gift cards?

Write to us at the following address [email protected]we will be happy to help you choose the best gift that will please your friends and family.

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Accumulate your footprints and measure the impact of your loyalty.

Every euro spent allows you to collect 2 footprints. Each pair you buy brings you closer to the next status and its benefits. Accumulate your footprints and measure the impact of your loyalty.