Who are we?

We are a team of 30 people, all passionate about sneakers. We have been in this business for more than 6 years and now we want to put our experience at your service, to make the most exclusive sneakers accessible to everyone.

No, for the moment our showroom is reserved for the personalities we work with. We regularly organize pop-ups in order to welcome you all.

Our showroom and offices are located in Paris.

Authenticity

All our products are certified 100% authentic. Our experts carefully check each pair before shipping, and your product is delivered to you with its certificate of authenticity.

We have developed a very strict authentication process. Our experts carefully authenticate each pair. They observe in detail: the seams, the color, the weight, the touch, thesmell, the materials, the box, thepackaging, the accessories, the stickers, and even the fonts. A check for the presence of the few details that only appear on authentic pairs is then carried out using an ultraviolet lamp.

We have set up an international network in partnership with many professional and private retailers. Our goal is to offer all models of exclusive sneakers in all existing sizes.

Yes, you will receive your pair in its original packaging with all its original accessories, such as the extra laces, and a certificate of authenticity by @kikikickz.

Delivery

We work exclusively with our partner DHL and their DHL Express solution. After placing your order on Kikikickz, your sneakers are screened by our experts in our offices. Once your pairs have been authenticated, we send them by tracked parcel, insured, and which will be delivered against signature. You will receive your tracking number by email and SMS so you can follow the progress of your shipment in real time.

Our delivery times in metropolitan France vary between 3 and 9 working days .

We ensure delivery abroad within 3 to 12 working days depending on the delivery zone.

The delivery is offered in France.

The price of delivery abroad varies according to the country. No additional fees will be added by our service. Please note, however, that customs services may apply customs fees to your package when it is delivered abroad. Do not hesitate to contact us for more information.

If you have not received your tracking number, it means that we have not yet shipped your pair. As soon as your pair has been shipped, you will automatically receive an email and a text message with your tracking number and your tracking link so you can follow your package in real time. We are available by phone or email to answer all your questions.

As soon as your pair is shipped, you will automatically receive an email and an SMS with your tracking number and your tracking link to follow the shipment of your package in real time.

Of course, we insure all the packages we ship.

You receive your pair directly at home. We deliver all parcels only by hand against a signature of your part.

The gift cards by Kikikickz are there to solve this problem. Thanks to the gift cards, it is impossible to make a mistake!

Indeed, the lucky recipient will be able to buy the product of his choice for the amount of his gift card - 5 to 1000€ - directly on our website.

Exchanges and Returns

Yes, it is possible to cancel your order.

Do not hesitate to contact us by phone at +33 1 87 66 88 43 or by email at contact@kikikickz.com. Our customer service will explain you the procedure to follow.

Of course, it is possible to modify your order before it is shipped. Do not hesitate to contact us at +33 1 87 66 88 43 or by email at contact@kikikickz.com. Our customer service will explain you the procedure to follow.

If the model you have received does not suit you, you can return it.

To do this, it is necessary that your pair is still in its new condition, with its packaging intact as well.

Do not hesitate to contact us by phone at +33 1 87 66 88 43 or by email at contact@kikikickz.com. Our customer service will explain the procedure to you.

Si la taille de vos sneakers n'est pas bonne, nous vous invitions à formuler une demande de retour par email à l’adresse contact@kikikickz.com.

Nous vous enverrons un bon de retour par mail, ainsi qu'une carte cadeau équivalent au montant de vos sneakers afin de que vous puissiez repasser commande dans la bonne taille.

Returns from metropolitan France are free. Do not hesitate to contact us by phone at +33 1 87 66 88 43 or by email at : contact@kikikickz.com. Our customer service will explain you the procedure to follow.

We accept returns within 14 days of receiving your pair. Do not hesitate to contact us by phone at +33 1 87 66 88 43 or by email at contact@kikikickz.com. Our customer service will explain you the procedure to follow.

How to choose your size and maintain your sneakers?

Depending on the manufacturer, some models fit more or less large. Do not hesitate to consult our product sheets, we specify there how our models fit. We are available by phone at +33 1 87 66 88 43 or by email at contact@kikikickz.com to help you choose your size.

Indeed, Yeezy sizes are small, especially the Yeezy Boost 350 V2, the Yeezy Boost 700 and the 700 V2. So think of taking 1/2 size more than your usual size. Example: If you are usually a size 10, take a size 12/3.

We generally sell unisex products. Do not hesitate to consult our product sheets, we specify there how our models fit. If a size is not available, it means that the model does not exist in this size. We are available by phone at +33 1 87 66 88 43 or by email at contact@kikikickz.com to help you choose your size.

Various websites offer solutions for cleaning your pairs of sneakers. You can order solutions to apply yourself or go to a specialized shop that will take care of your pair. Do not hesitate to contact us, we will be happy to advise you. We strongly advise you not to wash your pairs in the washing machine, as this will make them unusable.

Means of payment

We accept credit cards (Visa, Mastercard or American Express) as well as payments via PayPal. We also offer the option of paying in 2, 3 or 4 times, in a 100% secure manner, thanks to our payment partner Alma.

Thanks to our three partners (Stripe, PayPal and Alma) all payments on our site are encrypted and secured in accordance with the rules in force. Payments by credit card may require additional validation such as 3D Secure.

Gift cards by Kikikickz

Nothing could be simpler, once you have ordered a gift card, you will receive it directly by email with its associated code. This code allows the lucky recipient of the card to make purchases on our site. At the time of payment, they just have to enter the code and the discount will be applied immediately on the amount of the product.

A gift card is valid for one year from the date of purchase. This gives you the ideal time to browse through our 400 models on our website kikikickz.com.

Our gift cards are not nominative.

As soon as you buy a gift card, you will receive an email with a code to enter at the time of payment. You can then offer this code to the person of your choice.

Have you been spoiled? Your gift card is worth more than the price of the pair of sneakers you want, no worries.

Your gift card can be used on any number of orders. Apply the code to your first order and you can use the remaining amount for future orders up to one year after your gift card purchase.

No problem! Your gift card can be used on any number of orders. Apply the code to your first order and you can use the remaining amount for future orders up to one year after the purchase of your gift card.

Our gift cards allow you to benefit from a reduction of the amount corresponding to the card.

At the time of your order:

Enter the code written on your card. It will then be automatically deducted from the price of your pair of sneakers. You will just have to pay the difference with the payment method you want.

You have a doubt about the use of our gift cards? Call us from Monday to Saturday at +33 1 87 66 88 43 or write to us at the following address: contact@kikikickz.com, we will be delighted to help you choose the best gift that will please your friends and family.

The Club

The Kikikickz Club is the first private sneaker club in France. This club is intended for all sneaker fans and aims to offer our members a very large selection of exclusive pairs at a great price. Access to the Club also allows you to benefit from pre-orders on upcoming releases and invitations to sneaker events.

Go to your Customer Area to unsubscribe in one click. If you encounter any difficulties, please contact us.