Frequently asked questions

All our products are certified 100% authentic. Our experts check thoroughly each pair before shipping, and your product is delivered with its certificate of authenticity.

We have developed a a very strict authentication process. Our experts carefully authenticate each pair. They observe in detail: the seamsthe colorthe weightthe touch, l'smellthe materialsthe box, l'packagingthe accessories, stickersand even the fonts. A control of the presence of the few details appearing only on the authentic pairs is then realized thanks to a ultraviolet lamp.

We have set up a international network in partnership with numerous retailers professionals and individuals. Our objective is to offer all the models exclusive sneakers in all existing sizes.

Yes, you will receive your pair in its original packaging with all its original accessoriessuch as extra laces, as well as a certificate of authenticity by Kikikickz.

We work exclusively with our partner DHL and their solution DHL Express. After placing your order on Kikikickz, your sneakers are screened by our experts in our offices. Once your pairs have been authenticated, we ship them by tracked parcelinsured, and which will be delivered against signature. Then receive your tracking number by mail and by SMS in order to follow in real time the progress of your shipment.

Our delivery times in metropolitan France vary between 3 and 9 working days.

We ensure delivery abroad within3 to 12 working daysdepending on the delivery zone.

Delivery costs 4.90 eurosin metropolitan France.

The price of delivery abroad variesdepending on the country. No additional fees will be added by our service. Please note, however, that customs services may apply customs fees to your package when it is delivered abroad. Do not hesitate to contact us for more information.

If you have not received your tracking number, it means that we have not shipped your pair yet. As soon as your pair is shipped, you will automatically receive a mail and a SMS with your tracking number and your tracking link to be able to follow your package in real time. We are available by phone or email to answer all your questions.

As soon as your pair is shipped, you will automatically receive an email and an SMS with your tracking number and your tracking link to follow in real time the shipment of your package.

You receive your pair directly to your home. We deliver all packages only in by hand against a signature on your part.

Do not hesitate to contact us by phone at +33 1 87 66 88 43 or by mail at the address : [email protected]. Our customer service will explain you the procedure to follow.

Of course, it is possible to modify your order before it is shipped.

Do not hesitate to contact us at +33 1 87 66 88 43 or by mail at the address : [email protected]. Our customer service will explain you the procedure to follow.

If the model you have received does not suit you, you canproceed with a return.

To do this, it is necessary that your pair is still in its original packaging.new conditionwith itsintact packagingalso.

Do not hesitate to contact us by phone at+33 1 87 66 88 43or by mail at the address :[email protected]. Our customer service will explain you the procedure to follow.

Returns from the France are free of charge.

You have30 daysto request aexchangeor areimbursement.

Depending on the manufacturer, some models fitlarger or smaller. Do not hesitate to consult our product sheets, we specify there how our models cut. We are available by phone at+33 1 87 66 88 43or by mail at the address[email protected] to help you choose your size.

Indeed, the Yeezy fit small, especially theYeezy Boost 350 V2s, theYeezy Boost 700and the700 V2. So remember to take1/2 size largerthan your usual size.

Example: If you are usually a size 40, take a 40 2/3.

We generally sellunisex. Do not hesitate to consult our product sheets, we specify how our models fit. If a size is not available, it means that the model does not exist in this size.

We are available at+33 1 87 66 88 43or by mail at the address[email protected] to help you choose your size.

Different websites offer solutions to clean your pair of sneakers. You can ordersolutions to apply yourselfor you can go to aspecialized storethat will take care of your pair. Do not hesitate to contact us, we will be happy to advise you. We willstrongly advise against washing your pairs in the washing machineyou risk to make them out of use.

We acceptcredit cards(Visa, Mastercard or American Express) as well as payments viaPayPal. We also offer the option of payment in2, 3 or 4 timesin a 100% secure way, thanks to our payment partnerAlma.

Thanks to our three partners (Stripe, PayPal and Alma) all payments on our site areencryptedandsecurein accordance with the rules in force. Payments by credit card may require aadditional validationof the type3D Secure.

The gift cards by Kikikickz are there to solve this problem. Thanks to the gift cards :it's impossible to make a mistake ! 

Indeed, the lucky recipient will be able to offer theproduct of your choicethe amount of his gift card - 5 to 1000€ - directly on our website.

Nothing could be easier, once you have ordered a gift card, you will receive it directly bymailwith itsassociated code. This code allows the lucky recipient of the card to make purchases on our site. At the time of payment, he/she just has to enter the code andthe discount will be applied immediatelyon the amount of the product.

A gift card has a duration of validity of one year from the date of purchase. This gives you the ideal time to browse through our 400 models on our site kikikickz.com.

Our gift cards are notnot nominative.

As soon as you buy a gift card, you will receive an email with a code to enter at the time of payment. You will then be able tooffer this codeto the person of your choice.

Have you been spoiled? Your gift card has ahigher valuethan the price of the pair of sneakers you want,no worries. 

Your gift card can be used on any number of orders. Apply the code to your first order and you will be able touse the remaining amountfor your future orders in thelimit of one yearafter the purchase of your gift card.

No problem! Apply the code when you place your first order, you will then be able to use the remaining amount for your future orders in the limit of one year after the purchase of your gift card.

Our gift cards allow you to benefit from aof the amount corresponding to the card.

At the time of your order :
Enter the registered codeon your card. It will then beautomatically deductedfrom the price of your pair of sneakers. You will be left withsimply pay the differencewith the payment method you want.

You have a doubt about the use of our gift cards?

Call us Monday to Friday at +33 1 87 66 88 43 or write to us at the following address [email protected]We will be happy to help you choose the best gift that will please your friends and family.

TheKikikickz Clubis thethe first private sneaker clubin France. This club is intended for all sneaker fans and aims to offer our members a very wide range ofselection of exclusive pairsat aat an attractive price. Access to the Club also allows you tobenefit from pre-orderson the next releases andinvitations to sneaker events.

Go to yourCustomer Areato unsubscribein one click. If you encounter any difficulties, please contact us.